Every Customer Has A Story
Providing remarkable customer service requires a lot more than simply delivering a great product. It requires us to consider the story of each customer. Quite honestly, great customer service is about genuine human care.
Dan Cathy, CEO of Chick-fil-A, shared the following video during his recent talk about their approach to customer service. I thought it was a good reminder of what it means to run a business that actively seeks to care for its customers. Enjoy!